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Tracking your item

Tracking your package with Dukan is quick and easy. Follow these simple steps to track your order and stay updated on its status:

  1. Check Your Confirmation Email: Upon placing your order, you should have received a confirmation email containing your order details and a tracking number. If you did not receive this email, please check your spam or junk folder, as it may have been filtered incorrectly.

  2. Visit Our Tracking Page: Visit our dedicated tracking page on our website. You can find the tracking page by navigating to the “Track Order” section or using the direct link provided in your confirmation email.

  3. Enter Your Tracking Number: Once on the tracking page, enter your tracking number into the designated field. This tracking number is unique to your order and allows us to locate and track your package throughout its journey.

  4. View Your Order Status: After entering your tracking number, click on the “Track” button to view the status of your order. You will be provided with real-time updates on the location and estimated delivery time of your package.

  5. Stay Informed: Keep an eye on your order’s progress and delivery status using our tracking page. You can also opt-in to receive email or SMS notifications for updates on your package’s whereabouts.

  6. Contact Customer Support: If you encounter any issues or have questions about your package’s status, our customer support team is here to help. You can contact us via [contact email or phone number] for assistance.

Tracking your package with Dukan is a hassle-free way to stay informed and ensure a smooth delivery experience. If you have any concerns or need further assistance, don’t hesitate to reach out to us. We’re here to help every step of the way.

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