We apologize if you’ve received a faulty or damaged item from Dukan. We strive to ensure that every order you receive is in perfect condition, but unfortunately, there may be instances where items are damaged during transit or have manufacturing defects. If you’ve received a faulty or damaged item, here’s what you should do:
Document the Damage: Upon receiving the item, carefully inspect it for any signs of damage or defects. Take clear photographs of the damaged areas or any defects, as well as the packaging it arrived in. These photos will be useful when filing a claim with the shipping carrier or contacting our customer support team.
Contact Customer Support: Notify our customer support team as soon as possible to report the issue. You can reach us via contact@dukan.kolkatadekho.com and provide details about the damaged or faulty item, including your order number and any relevant photographs. Our team will guide you through the next steps and assist you in resolving the issue promptly.
Return or Exchange: Depending on the extent of the damage or the nature of the defect, we may offer options for returning the item for a refund or exchange. Our customer support team will provide you with instructions on how to return the item and may arrange for a replacement to be sent to you free of charge.
Refund or Replacement: Once the damaged or faulty item has been returned and inspected, we will process a refund or send out a replacement, depending on your preference and the availability of the item. You can expect to receive a refund to your original payment method or a replacement shipment within a reasonable timeframe.
File a Claim: If the damage occurred during shipping, we may need to file a claim with the shipping carrier to seek reimbursement for the damaged item. Our customer support team will handle the claims process on your behalf and keep you updated on the status of your claim.
We apologize for any inconvenience caused by receiving a faulty or damaged item and appreciate your cooperation in reporting the issue to us promptly. Our goal is to ensure that you are completely satisfied with your shopping experience at Dukan, and we will do everything we can to resolve the situation to your satisfaction.
If you have any questions or concerns about faulty or damaged items or the returns process, please don’t hesitate to contact our customer support team for assistance. We’re here to help and ensure that your experience with Dukan is as smooth and enjoyable as possible.
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