I would like to return my order

We understand that sometimes a purchase may not meet your expectations, and we’re here to make the return process as smooth as possible. If you would like to return your order, please follow these steps:

1. Check Return Eligibility: Before initiating a return, please review our Returns Policy to ensure that your order is eligible for return. Some items may be excluded from our return policy, such as final sale items or products that have been used or damaged.

2. Initiate a Return: If your order is eligible for return, you can initiate the return process by logging in to your Dukan account and navigating to the “Orders” or “Order History” section. Select the order you wish to return and follow the prompts to initiate the return request.

3. Select Return Reason: When initiating the return request, you’ll be asked to select a reason for the return. This information helps us improve our products and services and ensures that we address any issues you may have encountered with your order.

4. Choose Return Method: Depending on your location and the nature of the product, you may have different options for returning your order. You can choose to ship the item back to us using a prepaid return label provided by Dukan, or you may be able to return the item to a designated return location.

5. Package Your Return: Once your return request has been approved, carefully package the item(s) you wish to return in their original packaging, if possible. Include any accessories, tags, or documentation that came with the product to ensure a smooth return process.

6. Ship Your Return: If you’ve opted to ship the item back to us, affix the prepaid return label to the package and drop it off at your nearest shipping location. Be sure to obtain a tracking number for your return shipment to monitor its progress.

7. Monitor Return Status: After returning your order, you can monitor the status of your return through your Dukan account. We’ll notify you via email or SMS once your return has been received and processed.

8. Refund or Exchange: Once your return has been processed, you’ll receive a refund to your original payment method or, if applicable, an exchange for a different size, color, or product. Please allow up to 5-7 for the refund to appear in your account.

If you have any questions or need assistance with the return process, please don’t hesitate to contact our customer support team for help. We’re here to ensure that your return experience is hassle-free and satisfactory.

Thank you for choosing Dukan.