At Dukan, we strive to make the refund process as convenient and hassle-free as possible for our customers. If you are eligible for a refund, here’s how you can expect to receive it:
Original Payment Method: In most cases, refunds will be issued to the original payment method used for the purchase. If you paid with a credit card, debit card, or digital wallet, the refund will be credited back to the same card or account.
UPI or Bank Account: For payments made via UPI (Unified Payments Interface) or bank transfer, refunds will typically be issued back to the same UPI ID or bank account used for the purchase. Please ensure that you provide accurate and up-to-date banking information to facilitate the refund process.
Refund Processing Time: Once initiated, refunds may take some time to reflect in your account, depending on your payment method and financial institution. Credit card refunds typically appear within a few business days, while refunds to bank accounts may take slightly longer to process.
Notification of Refund: You will receive an email or SMS notification once your refund has been processed. This notification will include details about the refund amount, the payment method used, and any other relevant information.
Contact Customer Support: If you have not received your refund within the expected timeframe or have any questions about the refund process, please don’t hesitate to contact our customer support team. We’re here to help and ensure that your refund is processed accurately and efficiently.
Please note that the timing of refunds may vary depending on factors such as bank processing times and payment method policies. If you have any concerns about the status of your refund, our customer support team is available to assist you every step of the way.
Thank you for choosing Dukan. We appreciate your patience and understanding throughout the refund process.
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