If you need to cancel an order, we understand that circumstances may change, and we’re here to assist you. Please follow the steps below to cancel your order:
Contact Customer Support: Reach out to our customer support team as soon as possible to initiate the cancellation process. You can contact us via contact@dukan.kolkatadekho.com. Please have your order number ready for reference.
Provide Order Details: When contacting customer support, please provide your order number and any relevant information about the order you wish to cancel. This will help us locate your order quickly and efficiently.
Cancellation Confirmation: Once your cancellation request is received, our customer support team will confirm the cancellation and provide you with a cancellation confirmation email or SMS. Please keep this confirmation for your records.
Refund Process: If your order has not been processed or shipped, we will initiate the refund process immediately. Depending on your payment method and financial institution, it may take a few days for the refund to appear in your account.
Return Process: If your order has already been processed or shipped, you may still be able to return the items for a refund or exchange. Please refer to our Returns Policy for more information on eligibility criteria and return procedures.
Please note that once an order has been processed or shipped, it may not be possible to cancel it. However, we will do our best to accommodate your request and provide a satisfactory solution.
If you have any questions or need further assistance with canceling your order, please don’t hesitate to contact our customer support team. We’re here to help and ensure that your shopping experience with us is as smooth and hassle-free as possible.
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