Refunds and Disputes

At Dukan, we are committed to providing fair and transparent policies regarding refunds and dispute resolution. Here’s everything you need to know about our policies in these areas:

1. Refunds Policy: If you are not completely satisfied with your purchase from Dukan, you may be eligible for a refund. Our refunds policy outlines the conditions under which refunds are provided, including reasons such as receiving damaged or faulty items, incorrect orders, or change of mind within the specified return period. Please refer to our Returns & Refunds page for detailed information on our refunds policy and how to initiate a refund request.

2. Dispute Resolution: In the event of a dispute regarding billing or charges, we encourage customers to contact our customer support team for assistance. Our dedicated team will work to resolve any billing issues or discrepancies in a timely and fair manner. If a resolution cannot be reached through direct communication, customers may escalate the dispute to our management team for further review and resolution.

3. Chargebacks: In rare cases where a customer disputes a charge with their financial institution (chargeback), we follow standard industry procedures to investigate the claim and provide necessary documentation to support our position. Chargebacks should be used as a last resort after attempts to resolve the issue directly with Dukan have been unsuccessful. Customers are encouraged to contact us first to address any concerns or issues with their order.

4. Communication Channels: We strive to maintain open lines of communication with our customers to address any questions, concerns, or disputes in a timely and professional manner. Customers can contact our customer support team via email, phone, or live chat to discuss billing issues, request refunds, or resolve disputes.

5. Fair Treatment: Dukan is committed to treating all customers fairly and respectfully in accordance with our values and principles. We aim to resolve disputes amicably and uphold the highest standards of customer service and integrity.

If you have any questions or concerns about refunds, billing, or dispute resolution, please don’t hesitate to contact our customer support team. We’re here to help and ensure that your experience with Dukan is positive and satisfactory.

Thank you for choosing Dukan. We appreciate your business!