We understand that circumstances may change, and you may need to cancel an order you’ve placed with Dukan. Here’s how you can cancel an order:
Act Quickly: If you wish to cancel an order, it’s important to act quickly. Once an order has been processed and shipped, it may not be possible to cancel it. Therefore, we recommend contacting us as soon as possible to initiate the cancellation process.
Contact Customer Support: Reach out to our customer support team via contact@dukan.kolkatadekho.com to request the cancellation of your order. Please have your order number ready, as this will help us locate your order and process the cancellation more efficiently.
Provide Order Details: When contacting customer support, provide details about the order you wish to cancel, including the order number and the items you want to cancel. This will ensure that we can accurately process your cancellation request.
Cancellation Confirmation: After you’ve requested the cancellation of your order, our customer support team will confirm the cancellation and provide you with a cancellation confirmation email or SMS. Please keep this confirmation for your records.
Refund Process: If your order has not yet been processed or shipped, we will initiate the refund process immediately. Depending on your payment method and financial institution, it may take a few days for the refund to appear in your account.
Return Process: If your order has already been processed or shipped, it may not be possible to cancel it. However, you may still be able to return the items for a refund or exchange once you receive them. Please refer to our Returns Policy for more information on eligibility criteria and return procedures.
If you have any questions or need assistance with canceling your order, please don’t hesitate to contact our customer support team. We’re here to help make the cancellation process as smooth and hassle-free as possible. Thank you for choosing Dukan.
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